Send an email briefly explaining what happened during your run to firstname.lastname@example.org
For our support team to help you the best way possible, you need to include answers to the following questions:
- What email did you use to set up your SHFT account?
- What phone do you use, and what iOS/Android version?
- What version of SHFT App do you have? (Settings > Advanced > Version)
- Do you have other Bluetooth peripherals connected while running (smart watch, wireless headphones other sports trackers)?
- Where do you place your phone during your run (if on arm, which arm)?
- How have you placed the pods (which foot, where on the foot - on the chest strap over/under shirt?)
You will also need to upload your logs, so we can have a look at the run.
Don't forget to upload the logs within five days of your run.
You upload your logs by going to the SHFT App > Settings > Advanced > Upload logs