FAQ

Default solution folder, feel free to edit or delete it.

Where can I find a User Guide?
The User Guides are available at https://portal.shft.run/portal/support
Mon, 4 Jul, 2016 at 12:05 PM
Can I share SHFT with a running partner?
Yes. However, you have to have separate user accounts since you running history is used to coach you. Mixing up runners individual style wi...
Wed, 20 Jul, 2016 at 4:39 PM
Do I need to bring my phone for my run?
Yes. All the data from your Pods is being analyzed and translated through the SHFT App, which is the source of the real-time voice coaching. 
Wed, 25 May, 2016 at 11:25 AM
Where do I place my phone during a run?
You can keep your phone in your hand, in an armband, in your pocket or in a waist pack in front.  Attention: do not keep your phone on your back. 
Wed, 25 May, 2016 at 11:27 AM
Where do I place the Pods?
One Pod is placed on your chest with the included chest strap. The Pod can also be attached to a sportsbra but make sure it is secured firmly and do...
Wed, 20 Jul, 2016 at 4:44 PM
I found your App on the App Store/Google Play - why doesn't it work?
SHFT is more than a running app. SHFT is a system that consist of two pods as well as an App. The pods will collect data while you run, and the App will t...
Wed, 25 May, 2016 at 11:45 AM
I've had a technical issue during a run - how do I get help?
Send an email briefly explaining what happened during your run to support@shft.run  For our support team to help you the best way possible, you need...
Wed, 25 May, 2016 at 1:44 PM
Kickstarter / Indiegogo
Hi  It seems like you have not received this mail from October 27. I hope this clarifies your questions. We know that we have been silent for a very long t...
Thu, 1 Mar, 2018 at 12:49 PM